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At East-West Electric, the customer comes first.
In business since 1987, we’ve built our reputation by providing quality work and exceptional customer service. To us, customer service means superior communication. Every day our team at East-West Electric works hard to communicate clearly with our customers throughout a wide spectrum of industries. Over the years, we’ve found that top-notch communication on the front end can prevent countless problems. Whether discussing scheduling, job plans, or complicated installations, our professionals strive to communicate effectively within our organization and with our customers to ensure flawless project execution.
Further, we believe exceptional customer service means providing effective solutions. Our mission is to provide customers with the best solution possible in every case.
Because no two projects are the same in electrical engineering, “going through the motions” is never an option. With multiple design & installation factors combined with codebooks that are hundreds of pages thick, every project requires a deep understanding of problem-solving and critical thinking skills. Sometimes that means thinking outside the box, but it always means keeping our customers’ best interests in mind.
At East-West Electric, our prioritization of customer service is tethered firmly to our systematic internal processes. We understand the importance of efficient methods and procedures within our organization, and our well-defined processes allow us to provide customers with a repeatable experience with our company. By implementing effective systems and processes, our repeat customers know exactly what to anticipate when doing business with us. We believe customers who know what to expect based on positive experiences are happier and more satisfied with the outcome of their projects.
A core component of our mission statement and dedication to customer service is continual improvement. We believe there’s always room for improvement. And although we celebrate our success, we’re always eager to improve. For us, customer service also means always doing the right thing. We pride ourselves on precision and providing unrivaled expertise, but we also realize issues may arise during complicated projects. Should something go wrong, we drill to the root cause; if the problem is something we are responsible for, we address the situation head-on and do what’s necessary to rectify the situation.
Providing exceptional customer service is the cornerstone of our business. As active members in our local communities, the leadership team at East-West Electric works tirelessly to provide services at the highest level possible. In short, our mission is to not only ensure our customers’ satisfaction but to exceed their expectations, as well.
“I had a very positive experience with East-West Electric from the many phone calls back and forth to the final completion of my new electrical panel. The turnaround time was amazing. Everyone I dealt with was professional and friendly. The electricians were punctual and polite, and the process was clearly explained to me. The price I was quoted for the job was what I was expecting with no surprises in the end. I recommend East-West without hesitation.”
You can contact us via our online contact form, email, or phone call. Please be prepared to explain the project that you need help with. We will be able to offer you an estimate when we acquire a greater understanding.
East-West Electrical, Inc is a full service commercial, residential and industrial electrical contractor company located in Clearwater, FL.
